Total Feedbacks
0
+12.4% vs last period
NPS Score
0%
Excellent — above target
Happy Index
0%
+3.2% improvement
Verbatim Comments
0
49.4% response rate
Commendations
0
+8.1% vs last period
Critical Alerts
0
Requires attention
Sentiment Distribution
Breakdown by feedback type
Quick View
Summary & Top Follow-ups
Top Follow-ups by OPL
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Feedback Volume
Daily submissions by type
Best & Worst Analysis
Performance extremes
Best Hour
10:00 AM
96%
Worst Hour
2:00 AM
68%
Best Day
Wednesday
97%
Worst Day
Sunday
82%
Best Site
Cebu Main
96%
Worst Site
Medical Mall
88%
Top OPL Categories
Pareto analysis
Source Breakdown
How feedback is collected
Recent Feedback
Latest submissions
Department Performance
Sortable by NPS
| Department | Feedbacks | NPS | Trend |
|---|
NPS by Department
Grouped comparison
NPS by Site
Cebu vs Mandaue vs Medical Mall
Feedback Heatmap
Day of week × hour of day
OPL Pareto
With cumulative % line
Month-over-Month Trend
This month vs last month
Staff Commendation Leaderboard
Top performers
Response Time Analytics
Average time to acknowledge feedback
Corrective Action Reports
CAR status distribution
| Respondent Name | Contact Details | Age | Sex | Religion | HMO | Educational Attainment | Site | Visit Frequency | Service Availed | NPS | Verbatim | Commendation | Type of Feedback | Feedback Category | OPL | Sub-OPL | Section/Unit | Department | Division | Team | Corrected By | Encoded By | Date | Actions |
|---|
Showing 1-10 of 127 items
Classify Feedback
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Enter feedback text and click Analyze to classify.
Take Photo
Capture handwritten feedback
Open Camera
Click to capture handwritten feedback
Upload File
JPEG, PNG, or PDF — Max 25MB
Drag & Drop
or click to browse files
OCR Results
Extracted text will appear here
Upload or capture an image to extract text via OCR
Notifications
Teams Webhook
Send alerts to Microsoft Teams channel
NPS Alert Threshold
Alert when NPS drops below this value
%
Critical Alert Notifications
Immediately notify on high-severity feedback
Daily Digest Email
Send daily summary to department heads
User Management
| Name | Role | Department | Status | Actions |
|---|---|---|---|---|
| Dr. Maria Santos | CQI Director | Quality Improvement | Active | |
| Engr. James Cruz | PCR Manager | Patient Relations | Active | |
| Nurse Ana Reyes | Dept Head | Emergency | Active | |
| Mr. Paolo Tan | Analyst | Quality Improvement | Invited |
Kiosk Locations
Cebu Main Lobby
Kiosk ID: CHH-CB-001 • Last ping: 2m ago
Mandaue OPD
Kiosk ID: CHH-MD-001 • Last ping: 1m ago
Medical Mall 2F
Kiosk ID: CHH-MM-001 • Last ping: 45m ago
Cebu ER Entrance
Kiosk ID: CHH-CB-002 • Last ping: 3h ago
Export Settings
Default Export Format
Format for data exports
Include AI Summary
Add AI-generated insights to exports