Total Feedbacks
0
+12.4% vs last period
NPS Score
0%
Excellent — above target
Happy Index
0%
+3.2% improvement
Verbatim Comments
0
49.4% response rate
Commendations
0
+8.1% vs last period
Critical Alerts
0
Requires attention
Sentiment Distribution
Breakdown by feedback type
Quick View
Summary & Top Follow-ups
Top Follow-ups by OPL
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Feedback Volume
Daily submissions by type
Best & Worst Analysis
Performance extremes
Best Hour
10:00 AM
96%
Worst Hour
2:00 AM
68%
Best Day
Wednesday
97%
Worst Day
Sunday
82%
Best Site
Cebu Main
96%
Worst Site
Medical Mall
88%
Top OPL Categories
Pareto analysis
Source Breakdown
How feedback is collected
Recent Feedback
Latest submissions
LIVE
Department Performance
Sortable by NPS
Department Feedbacks NPS Trend
to
NPS by Department
Grouped comparison
NPS by Site
Cebu vs Mandaue vs Medical Mall
Feedback Heatmap
Day of week × hour of day
OPL Pareto
With cumulative % line
Month-over-Month Trend
This month vs last month
Staff Commendation Leaderboard
Top performers
Response Time Analytics
Average time to acknowledge feedback
Corrective Action Reports
CAR status distribution
Date Range:
Status:
# Respondent Type Respondent Name Age Sex Religion Date Created Contact Details HMO Facility Visit Frequency Educational Attainment Point of Entry Room Number Service Availed NPS Verbatim Specific Add Commendation Type of Feedback Feedback Category OPL Sub-OPL Section/Unit Department Division Team Corrected By Status Approval Date Actions
Classify Feedback
Enter text, take photo, or upload file for AI analysis
Try a sample:

Ready to Analyze

Enter feedback text and click Analyze to classify.

Take Photo
Capture handwritten feedback
Open Camera
Click to capture handwritten feedback
Upload File
JPEG, PNG, or PDF — Max 25MB
Drag & Drop
or click to browse files
OCR Results
Extracted text will appear here

Upload or capture an image to extract text via OCR

📊 CHH Master Dump Import
Upload the PATIENT-FEEDBACK-DUMP-FILE_v3.csv to load all historical pre-classified records (SPEC. ADD, type, department, OPL all preserved). Records import as Approved.
Drop the master CSV here
or click to browse — supports files up to 50MB (104K rows OK)
🙂 Happy or Not CSV Import
Bridge your 4 remaining Happy or Not kiosks. Upload the daily or weekly export — submissions flow into this dashboard with smileys preserved.
Drop Happy or Not CSV here
or click to browse — supports .csv, .tsv, .txt (max 25MB)
Supported CSV columns (click to expand)
Required (at least one): Smiley, Answer, Rating, or Score (values: 1–4, or Very Happy/Happy/Unhappy/Very Unhappy)
Recommended: Date, Time, Location (or Site/Unit/Survey)
Optional: Category/Topic, Comment/Answer Text/Follow-up

Column matching is case-insensitive. Extra columns are ignored. Smiley mapping: 1/Very Happy → NPS 10, 2/Happy → NPS 9, 3/Unhappy → NPS 4, 4/Very Unhappy → NPS 1.

Notifications

Teams Webhook
Send alerts to Microsoft Teams channel
NPS Alert Threshold
Alert when NPS drops below this value
%
Critical Alert Notifications
Immediately notify on high-severity feedback
Daily Digest Email
Send daily summary to department heads
Test Teams Alert
Send a test notification to the configured Teams webhook

User Management

NameRoleDepartmentStatusActions
Dr. Maria SantosCQI DirectorQuality ImprovementActive
Engr. James CruzPCR ManagerPatient RelationsActive
Nurse Ana ReyesDept HeadEmergencyActive
Mr. Paolo TanAnalystQuality ImprovementInvited

Kiosk Locations

Cebu Main Lobby
Kiosk ID: CHH-CB-001 • Last ping: 2m ago
Online
Mandaue OPD
Kiosk ID: CHH-MD-001 • Last ping: 1m ago
Online
Medical Mall 2F
Kiosk ID: CHH-MM-001 • Last ping: 45m ago
Idle
Cebu ER Entrance
Kiosk ID: CHH-CB-002 • Last ping: 3h ago
Offline

Export Settings

Default Export Format
Format for data exports
Include AI Summary
Add AI-generated insights to exports